Service Desk Analyst - Dutch Speaking

Oslo 04.01.2026 Helpdesk en Support
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What you do

  • Centralized first level support for users, primarily in the Netherlands
  • Single point of contact (SPOC) for all IT related enquiries from internal customers, including diagnosing, troubleshooting and resolving
  • Serve as liaison between staff and the various teams within the IT department to resolve issues
  • Remote support for various IT services (commodities and E&P specific)
  • Interface and escalation point between end-users and 2nd / 3rd line support
  • Preparation of knowledge documents and optimization of the support process

What you bring to the team

  • 2-3 years' experience within technology support or a similar role
  • Dutch (mother tongue) and fluency in English (spoken and written)
  • Proficiency in German or Norwegian is a plus, but not a requirement
  • Experienced with ticketing systems
  • Knowledge about ITIL is a plus, preferably ITIL Foundation certified
  • Experience from the Oil & Gas industry is a plus, but not mandatory
  • Service minded, skilled within IT, with a professional attitude
  • Structured, reliable and polite
  • Passion for IT and customer service
  • Capability of working both in a team and independently

What we offer

  • Competitive conditions
  • The opportunity to build valuable professional expertise in a large Windows-based environment
  • Personal and close follow-up by the consultant responsible
  • Access to online learning portal with e-books, audiobooks, courses, videos and exam tests
  • Inside Centric: Access a range of health, work life balance and travel categories and benefits
  • MTA Certification: Introduce Microsoft's various infrastructure, database, and programming technologies

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